Welcome to Kyowa (kyowa.com.ph).
Kyowa (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kyowa.com.ph and use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information that identifies you as an individual, such as:

  • Full name
  • Email address
  • Phone number
  • Shipping/billing address
  • Payment information (processed through secure third-party providers)
  • Any information you voluntarily submit via contact forms, registration, or inquiries
1.2 Non-Personal Information

Automatically collected data when you visit our site:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Cookies and usage data
1.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Store user preferences
  • Analyze site traffic

You may disable cookies through your browser settings, but some features may not function properly.

2. How We Use Your Information

We may use collected information to:

  • Provide and maintain our website and services
  • Process orders and transactions
  • Respond to inquiries and provide customer support
  • Send updates, promotions, or marketing communications (you may opt out anytime)
  • Improve site functionality and user experience
  • Comply with legal obligations and protect our rights
3. Sharing and Disclosure of Information

We do not sell or trade your personal information.
We may share information with:

3.1 Service Providers

Trusted third parties who assist in:

  • Website hosting
  • Payment processing
  • Analytics
  • Delivery services
  • Marketing and customer support

These providers are required to protect your data.

3.2 Legal Compliance

We may disclose information if required by:

  • Law, regulation, or legal process
  • Government authorities
  • To protect our rights, safety, users, or the public
4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information.
However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements
6. Your Rights

Depending on your jurisdiction (including applicable Philippine privacy laws such as the Data Privacy Act of 2012), you may have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion of your information
  • Withdraw consent
  • Object to processing
  • Lodge a complaint with the National Privacy Commission (NPC)

To exercise your rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to external websites or services.
We are not responsible for the privacy practices or content of third-party sites.

8. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect personal information from children.
If we learn that we have collected data from a child, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, you may contact us at:

Kyowa
Website: kyowa.com.ph
Email: customerservice@kyowa.com.ph
Address: Triumph Bldg, Quezon Ave.
Phone: (02) 8242-1731